Refund policy

Returns & Exchanges

At Twisty Locks, every piece is thoughtfully made and quality-checked with care. If something isn’t quite right, we’re here to help 💛

Eligibility

• Requests must be raised within 3 days of delivery
• Items should be unused, unworn, and returned in original packaging with tags and invoice
• Products must be free from scratches, damage, or alterations
• Gift wrapping services are not eligible for return or exchange

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When Can You Request a Return/Exchange?

1. Damaged or Incorrect Product
Please share a clear unboxing video (starting from the sealed package to the opened product)

2. Size Concerns
A post-wear photo is required to help us understand the issue better

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Important Things to Know

• All products go through a strict quality check before approval
• Items that don’t meet the criteria will be sent back to you

For Exchanges:

• If you choose a product of higher value, you can simply pay the difference
• If you choose a product of lower value, you’ll receive the balance as a gift card
• Exchanges are based on the original product price (not discounted price)
• If your desired product is unavailable, we’ll issue a gift card of equal value

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Shipping & Timelines

• If reverse pickup isn’t available in your area, you may need to ship the product to us via a local courier
• Return shipments usually take 7–10 working days to reach us

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How to Request

1. Visit: https://twistylocks.in/pages/exchanges-returns
2. Fill out the Return/Exchange Request Form with:
   • Order Number
   • Email ID / Mobile Number
   • Reason for return/exchange
3. Our team will connect with you within 24 working hours
4. Share the required video/photo
5. Once approved, we’ll process your request ✨

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Need Help?

📱 WhatsApp: +91-9136631228 (10 AM – 6 PM, Mon–Sat)
📧 Email: support@twistylocks.in